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If none of these ports are open, Skype won't work correctly. The optimum setup would be to open all ports above 1024, but you can also open ports 80 and 443 if the first option isn't possible. You can also configure which ports Skype uses by selecting the Advanced from the Options menu under Connection in the Tools menu of the main Skype interface. Usually you can open ports through your firewall program, your router or modem settings. Older versions of Skype can also cause problems, so make sure you're upgraded to the latest version. Close other programs to see whether it makes a different in Skype's performance. Firewalls and other computer programs often close or restrict certain ports to prevent unauthorized access. Ports are the channels your computer uses to connect to other programs and computers via the Internet. Still need help? Go to Microsoft Community.Certain ports need to be unrestricted for Skype to function properly. Scenario 4: The Instant messaging check box in the Recording Options dialog box isn't selected.Scenario 3: Recording is disabled on an organization level or on a user level.
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Scenario 2: Typically, this occurs if audio is muted from the source device or if the Audio Conferencing Provider (ACP) conference isn't associated with the Skype for Business Online conference.Scenario 1: Usually, this occurs if the recording is disabled on an organization level or if the conversation wasn't converted to a conference.When you publish the recording, the IM conversations will be included. In the Save and Publish Options dialog box, click to select the Instant message check box, and then click OK. Today when I opened up my laptop and switched to Skype, I found that I had been logged out: The text in that image says: We've signed you out because you're using an outdated version of Skype. In the Stop Recording dialog box, click Options. When you are finished recording, click Stop Recording. To make sure that IM conversations are included in the recording, follow these steps: If you want to distribute the IM conversations together with your recording, make sure that you set the recording options settings after the meeting ends.
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Scenario 4: IM conversations in meetings aren't being recorded This converts the peer-to-peer conversation to a Skype for Business Online conference where recording is allowed. Users who have started a two-person A/V call won't have recording features available to them until they invite a third participant. Recording peer-to-peer IM, Audio, or Video sessions aren't supported. Lync 2010 and Lync 2013 include features that allow users to record conferences, audio/video (A/V) conferences and desktop sharing sessions, as long as the session is converted to an online meeting or conference. So, because one user can record, doesn't mean that all users can. This setting can be enabled or disabled on a per-user basis. Scenario 3: Recording options in Lync 2010 or Lync 2013 are unavailableįirst, verify that recording is enabled for user having issues in the Skype for Business Admin Center. In this scenario, a notification is displayed to inform the user that audio isn't being recorded. This can occur if the users join the audio from the public switched telephone network (PSTN), and Voice over Internet Protocol (VoIP) audio isn't enabled. Outgoing audio was active, but incoming audio may have been disabled. To troubleshoot this issue, verify that incoming audio was active during the online meeting. Scenario 2: Audio is missing from the whole recording, or audio is missing in the final 10 minutes of the recording If the error message indicates that only Audio/Video and Application Sharing won't be recorded, be aware that PowerPoint Sharing, Whiteboarding, and Instant Messaging are still recorded.Check the Skype for Business Admin Center to verify recording capabilities are enabled for the user having problems.Check with the meeting organizer to make sure that the user has presenter permissions in the meeting.Solution Scenario 1: A presenter can't record the meeting Scenario 4:Instant messaging (IM) conversations in meetings aren't being recorded.If you are having difficulty getting Skype to recognise an external microphone, or simply your microphone isnt working, were here to help.